FAQs

 

CAN I EXCHANGE OR REFUND?

100%! We know it can be hard to get the right fit just by looking at some size charts. So long as the the item/s are in original condition ie not worn or washed then we are happy to exchange for another size or item. 
We do not refund on change of mind, only on faulty products.
Please be advised, we do have to change you for the shipping unfortunately.

 

HOW CAN I CONTACT YOU?
Send us an email at rookiaustralia@hotmail.com. This email address is constantly checked and we will always make sure to get back to you.

HOW MUCH DOES DELIVERY WITHIN AUSTRALIA COST?
ROOKi Australia offers FREE SHIPPING for orders over $100 in Australia. All orders under $100.00 are as follows;

$8.30 standard parcel post - 2 business days

$11.30 Express Post - 1 Business day

DOES ROOKI AUSTRALIA DELIVER WORLDWIDE?
Yes, we deliver to most destinations worldwide and are as follows;

New Zealand Standard - $18.55 - 5 business days between major cities

New Zealand Express - $29.55 - 3 business days between major cities

Rest of World Standard - $24.00 - 6 business days between major cities

Rest of World Express - $41.35 - 4 business days between major cities


HOW LONG WILL IT TAKE FOR MY ORDER TO BE POSTED?
If the items you are order are in stock, your order will be dispatched the next business day. During busy periods or new collection launch there may be delays on your order being shipped out, but we will advise of any delays. We use Australia Post Pick-up service. Please note as with any 3rd party delivery company, some delays may be out of our control but should you have any concern or questions concerning your order, please contact us at rookiaustralia@hotmail.com 

CAN I SHIP TO A PO BOX OR HOTEL?
Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.

WHAT PAYMENT METHODS DOES ROOKI AUSTRALIA ACCEPT?
Payments can be made via your credit/debit card or via your Paypal account. Please note if you do pay via your Paypal account we will not be able to ship your order until funds have cleared. We also offer 3rd party payments services AfterPay and ZipPay. You can view there full terms and conditions via links below: 

https://www.afterpay.com/en-AU/terms-of-service 

https://zippay.com.au/terms-conditions/

CAN I CHANGE MY ORDER?
As we start processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.

IS IT SAFE TO PURCHASE ONLINE FROM THE ROOKI AUSTRALIA ONLINE STORE?
Yes. All credit card information is encrypted to be safely transmitted to PayPal. Whether you are using your credit card, new or existing PayPal account, you can be assured your payment is secure.
We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact rookiaustralia@hotmail.com
And we will contact you regarding an alternative method to place your order.

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all of our garments are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at rookiaustralia@hotmail.com

WHAT SIZE SHOULD I ORDER?
Please use our sizing chart as a guide and if you still have any further questions, please email us at rookiaustralia@hotmail.com

Sizing Chart